“Be confident!”  

Two words and some of the most unhelpful advice ever given.

Telling someone to be confident is like telling a depressed person to be happy or a short person to be tall.  A person who lacks in confidence does not know how to be confident or else they would already be confident.  Building confidence takes more effort than making a bold pronouncement upon someone.

People do not simply choose to be shy, unsure, uncertain, doubtful, confused, hesitant, timid, anxious or fearful.  No, those things are a product of life experiences and emotions that are all very real.  A confident person making a perfunctory statement does nothing to change the reality of a person who lacks confidence.

That said, confidence is desirable and something to be shared.  

Unfortunately, people who are confident often do not have reason to be introspective about it.  When you feel good about life there is not much need to know why or question it, there is only reason to be what you already are and enjoy the benefits.

Confidence is both a natural disposition and also something gained through positive experience.  Parents instill confidence in children through example or by helping them to overcome their fears and learn from failures rather than dwell in them.  Confident and successful parents seem to produce confident and successful children.

Confidence goes hand in hand with success, it frees a person to take the plunge rather than waste time in needless deliberation and makes them more attractive.  But, there is a sort of causality dilemma, in that confidence often leads to success while success builds confidence and without one the other becomes more difficult to maintain.

When confidence doesn’t produce success, it leads an intelligent person to doubt.  And with doubt comes less desire to risk effort and that results in even less opportunity for success, which often leads to even less success and even less confidence.  Pretty soon things can spiral downward into the pit of despair without a clear way out.

So, how do we help someone who lacks confidence gain it?

If you want a person to be confident then you must give them reason to be confident and good enough reason to overcome whatever reasons they have to lack confidence. To be helpful one must directly address root causes and not dismiss the realities that created the condition as silly or irrelevant.

What people need is T.IM.E.

Help must be practical.  Encouraging words don’t cut it.  Words, no matter how confident you are in saying them, are only words and do nothing to counteract the real life experience or emotional baggage of someone who has only known failure.  What is helpful, perhaps the only thing that does help in some cases, is meaningful long-term investment in the other person.

Loss of confidence happens over a lifetime, it comes as a result of traumatic experience or neglectful treatment, thus expecting a person to “snap out of it” because you say so is delusional at best and an excuse to be indifferent at worse.  There is more to be done than simple encouragement and that means an investment of time.

Here are three simple steps…

1) Take time to listen.  Confidence goes hand in hand with success, but success can lead to arrogance and unwillingness to hear first.  Many people want to “fix” another person without taking time to actually listen and assess the need.  This could mean many months or only a moment depending on the need.  It takes relating to the other person at their own level, earning their trust, without being in a rush or speaking in judgment of their situation.  Half the problem could be the lack of someone who will actually hear them out and care.  So listen empathically and try to identify with the other person emotionally.  Weep with them, laugh with them, eat with them and imagine with them.

2) IMagine a solution.  Without confidence, our ability to envision a better future dwindles and dies.  A successful person can easily take their ability to see a bright future for granted and yet a person who has continually failed does not share their rosy vision.  The first step towards any solution, therefore, is to think about it, to break the problem down into steps and help the other person mentally develop their path towards success.  After that comes execution of the plan.

3) Empower them.  This is where the rubber meets the road and is probably what is most lacking in our age of dog-eat-dog individualism.  Sure, there are many willing to spew their unhelpful advice and unasked-for judgments, but there are very few willing to partner in the success of another person and by this I mean make a substantive investment.  No, this does not mean a handout done in pity or religious obligation either, but an investment that physically and materially shows our confidence in the person who needs it.  Your willingness to partner together with them in a solution will, by itself, help build their confidence.

Anyhow, some final notes…

This is not a method or formula.  Each person and every situation is different.  Sometimes all that is needed is encouragement (more than saying “be confident”) which could mean something as little as a phone call.  While other times a lifelong commitment may be required.  It will likely require creativity, facilitating the right connections, and making recommendations.  

The goal is to get the person what they need to get on their feet and going in the right direction.  It also means getting out of the way and not being controlling or expecting anything in return besides enjoying their success with them.

Nobody is self-made.  If you are confident and successful, there are reasons why that go beyond your own abilities.  We did not pick our own home, communities, height, intelligence, personalities or luck.  We cannot take full credit for anything we have accomplished in our life.  This is reason to be humble and helpful.

If you are confident then share what you have been given with those who have little or less than you do.  Show your hope in their future with truth of action and not only your confidently spoken (but empty) words, be their heart…